Thank you for shopping with us! We aim to provide a seamless shopping experience and ensure your satisfaction with every purchase. Please review our Orders and Return Policy below for details on how we handle orders, shipping, and returns.
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Order Processing
– Order Confirmation: Once your order is placed, you will receive an email confirmation containing the order details and receipt.
– Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
– Changes or Cancellations: If you need to make changes to your order or cancel it, please contact us within 24 hours of placing the order. After this window, the order may already be processed and shipped.
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Shipping Policy
-Shipping Costs: Shipping is free.
– Estimated Delivery Time:
– Italy Shipping: 2-4 business days
– Europe Shipping: 5-8 business days
– International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to additional customs duties or taxes, which the customer is responsible for covering.
– Tracking Your Order: A tracking number will be sent to you via email once your order is shipped.
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Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist with returns and exchanges.
Eligibility for Returns:
-Timeframe: You can return items within 30 days of the delivery date.
– Condition: Items must be unused, unworn, and in their original packaging, with all tags and labels attached.
– Non-Returnable Items: The following items are not eligible for returns:
– Final sale items
– Personalized or custom-made products
– Gift cards

Return Process:
1. Initiate a Return: Contact our customer service team at [email address or phone number] to initiate a return. Please provide your order number and the reason for the return.
2. Receive Return Instructions: We will provide you with a return shipping label and instructions on how to return your item(s).
3. Ship the Item: Carefully pack the item(s) and send them back using the provided shipping label.
4. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear in your account.
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Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will guide you through the exchange process and help you find the right product.
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Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately. We will offer a replacement or refund upon reviewing the issue. Be sure to include photos or a detailed description of the damage when contacting our customer service team.
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Contact Us
If you have any questions or need further assistance with your order or return, feel free to reach out to us:
– Email: [info@lolamilani.com]
– Hours of Operation: Monday – Friday, 9 AM – 6 PM (Local Time)
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This policy is subject to change at any time, so we encourage you to review it periodically. Your satisfaction is our top priority, and we appreciate your business!